Why Join the Adventure (JtA)? JtA is a community interested in experiencing life and making a positive impact. This means embracing new experiences, pushing boundaries, and being up for the challenge. It’s also about seeking out the thrill of the adventure, taking the road less travelled, and appreciating the journey. “The world is one big adventure – DARE to go there!®”

Join the Adventure PTY LTD Privacy and Data Policy

This policy explains how JtA® (Join the Adventure®) collects, uses, stores and shares information, including through JtAi (JtA intelligence: our mix of AI tools and human intelligence, together the JtAi Team).

Version: 20260527.1
Last updated: Wednesday, 27 May 2026

This policy applies to jta.global and all JtA-operated digital properties and channels, including (without limitation) any other websites, pages, landing pages, forms, forums, community areas, memberships, integrations, and digital services we operate or control (together, the Services).

Related terms

The commercial terms that apply to our services

This policy operates alongside our Terms and Conditions, which explain the commercial terms that apply to Join the Adventure Pty Ltd products, services, bookings, payments, cancellations, and credits.

View Terms and Conditions

Important scope note

Why does our policy focus on principles, not a list of every tool?

The Services are rapidly evolving. Tools, integrations and service providers may change over time. This policy describes our principles, categories of information, purposes, safeguards and limits, rather than listing every individual system integration.

1) Key definitions

  • JtA / we / us / our: Join the Adventure Pty Ltd ABN 56 696 762 946, trading as JtA®, JtA.RealEstate, JtA.LIVE, JtA.media and related Join the Adventure® brands, together with any related entities, authorised operators or service providers involved in operating the Services where applicable.
  • You / user: any person using the Services.
  • Personal information: information about an identified individual, or an individual who is reasonably identifiable.
  • Compliance information: information we are required or reasonably need to collect, verify, use, disclose or retain for legal, regulatory, professional, licensing, audit, risk-management, identity-verification, fraud-prevention, trust-account, transaction, reporting or record-keeping purposes.
  • JtAi: JtA intelligence — a combination of AI systems and authorised people (the JtAi Team) used to support and operate the Services.
  • Service providers (processors): third parties we use to help operate the Services (for example hosting, analytics, communications, automation, databases, security, and AI processing providers).
  • Public contributions: content you publish through the Services that may be visible to others (for example forum posts, replies, comments, listings, reviews).
  • Training and improvement use: using information (including content and metadata) to improve the Services, JtAi, internal workflows, safety systems, and the capability of the JtAi Team.

2) How to contact us (privacy, data, complaints)

JtA handles privacy and data enquiries through the JtAi “Ask us anything” chat on the relevant JtA website.

To help route your message quickly, start with one of:

  • Privacy request: (access / correction / deletion / exclusion request)
  • Privacy complaint:
  • Security concern:
  • Forum/content removal request:

If the chat is unavailable, or if you prefer not to use chat, use any on-site contact method provided within the Services, including our Contact page, and include the same prefix above.

We may ask for enough information to verify your identity and locate the relevant records.

3) Plain-English summary

  • We collect and use information to operate the Services, respond to enquiries, provide support, improve performance, and keep systems secure.
  • JtAi may process information that flows through the Services to help deliver these functions.
  • Content that flows through the Services may also be used to train and improve our systems and the JtAi Team (subject to safeguards and limits).
  • Multi-provider API systems and emerging technologies carry risks. No method of transmission or storage is 100% secure.
  • Deletion usually means removal from active systems, but some information may persist for a period in backups, logs, and third-party systems.

4) What information we collect

We may collect the following categories of information.

4.1 Information you provide

  • details you submit through chat, forms, forums, or other interactions (for example name, phone number, email address if you choose to provide it, message content)
  • account/profile details (where accounts are offered)
  • content you upload or publish (for example text, images, attachments, forum posts)
  • preferences you set (for example notification or display settings)

4.2 Information collected automatically

  • device and browser information (device type, operating system, browser version)
  • IP address and approximate location (derived from IP)
  • pages visited, links clicked, referrers, timestamps, session information
  • cookie and similar technology data (see section 12)

4.3 Information generated by system operation

  • chat transcripts and conversation metadata (for example timestamps, technical routing, delivery status)
  • moderation and safety signals (for example spam detection, abuse patterns)
  • audit, security, and error logs (for troubleshooting and protection)
  • operational records (for example workflow runs, integration status, performance metrics)

4.4 Legal, regulatory and transaction-related information

Where required or reasonably necessary, we may collect information for legal, regulatory, professional, licensing, identity-verification, fraud-prevention, risk-management, transaction, trust-account, reporting, audit or record-keeping purposes. This may include information about identity, authority to act, ownership, source of funds, source of wealth, transactions, counterparties, beneficial owners, representatives, property, dealings, instructions, consents, declarations and supporting documents.

The exact information required may vary depending on the Services used, the nature of the transaction or matter, the applicable laws and regulations, and our professional or risk-management obligations at the time.

4.5 Physical documents and offline records

We may also collect, receive, create, copy, scan, store and retain information in physical or offline form. This may include paper forms, signed authorities, contracts, disclosures, identification documents, trust-account records, notes, file records, correspondence, printed reports, inspection records and other documents connected with enquiries, services, transactions, compliance, licensing, audit, dispute management or legal and professional obligations.

Where practical, physical records may be digitised and stored within our systems. Original or copied physical records may also be retained where required or reasonably necessary for legal, regulatory, professional, transaction, audit, risk-management, insurance, trust-account, dispute or record-keeping purposes.

4.6 Sensitive information

Please do not share sensitive information via general chat or forms (for example passwords, one-time codes, banking details, government identifiers, health information, or highly sensitive personal details) unless we specifically request it for a lawful purpose and provide a secure method.

Where we are required or authorised to request sensitive or higher-risk information for a legal, regulatory, professional, identity-verification, fraud-prevention, safety or transaction-related purpose, we will take reasonable steps to collect and handle that information in a way that is appropriate to the nature of the information and the relevant requirement.

5) How we use information (purposes)

We use information for purposes including:

  • Service delivery: operating the Services and providing what you request
  • Support and follow-up: responding to enquiries and assisting users
  • JtAi functionality: helping JtAi answer questions, route requests, and improve consistency
  • Training and improvement use: improving our systems, workflows, knowledge base, safety controls, and the capability of the JtAi Team (see section 6.6)
  • Quality and improvement: testing, analytics, and improving content and performance
  • Security and integrity: protecting users and systems, preventing fraud, spam and misuse
  • Legal, regulatory and professional obligations: collecting, verifying, using, disclosing and retaining information where required or reasonably necessary for compliance, licensing, reporting, audit, risk-management, transaction, identity-verification, fraud-prevention or record-keeping purposes
  • Compliance and enforcement: meeting legal obligations, resolving disputes, enforcing platform rules, maintaining records where required

6) JtAi: AI + human intelligence

6.1 What JtAi is

JtAi is a blend of AI systems and authorised people. It may help with answering questions, summarising content, routing enquiries, supporting community/forums, and improving service quality.

6.2 What JtAi can access and process

Because JtAi is integrated into the Services, it may process information that flows through JtA systems, including information you submit via chat, forms, or forums, and information generated as part of operating the Services (for example relevant site content, system events, and support records).

Capability vs routine access: JtAi is designed for purpose-based processing (for example to respond to your request, troubleshoot an issue, improve service quality, or protect the Services). This does not mean we actively review everything a user does.

Where information is provided in a confidential client or professional services context, we take reasonable steps to handle it consistently with any confidentiality obligations that apply.

6.3 Human review

Authorised members of the JtAi Team may review chats, content, and logs where reasonably necessary for:

  • customer support and follow-up
  • quality assurance and process improvement
  • moderation, safety, and abuse prevention
  • troubleshooting, incident response, and audits

6.4 Accuracy and reliance

AI-generated outputs can be incorrect, incomplete, or out of date. JtAi is designed to assist, but you should verify important decisions (especially legal, financial, building, safety, or time-critical matters).

6.5 What you should not share

Do not share passwords, one-time codes, banking details, or highly sensitive personal information through general chat or forum content.

6.6 Training and improvement use (systems and team)

To help the Services improve over time, we may use content that flows through the Services (including chat messages, form submissions, forum content, and support interactions), as well as related metadata, to:

  • improve JtAi responses, routing and consistency,
  • develop and refine internal workflows, guidelines and knowledge,
  • train and coach members of the JtAi Team,
  • improve safety, moderation, and fraud/abuse prevention, and
  • test and evaluate new features.

Where practical, we aim to use de-identified or aggregated information for these purposes. However, depending on the content and systems involved, de-identification may not always be possible.

Some processing may occur within third-party service providers we use to operate the Services (including AI processing providers). We take reasonable steps to engage providers on terms that require secure handling and limit use to authorised purposes.

Your choice: If you do not want your personal information used for training and improvement use, please avoid including personal or sensitive details in your submissions. You may also make a Privacy request via the JtAi chat to ask whether we can reasonably exclude specific content from internal training and improvement use, noting there may be legal, security, and technical limits.

7) Sharing information (including third parties)

7.1 Service providers and integrations

We may share information with service providers who help operate the Services (for example cloud hosting, analytics, automation platforms, communications tools, security services, databases, and AI processing providers).

We take reasonable steps to ensure providers are engaged on terms requiring them, where commercially and technically practical, to:

  • handle information securely,
  • use it only for authorised purposes, and
  • limit access to what is necessary.

7.2 Internal sharing

Information may be shared internally across JtA teams and systems where needed to deliver the Services, provide support, and maintain security and integrity.

7.3 Legal, safety and enforcement

We may disclose information where required or authorised by law, or where reasonably necessary to:

  • protect the rights, property, or safety of users, JtA, or others
  • detect, prevent, or address fraud, misuse, spam, security incidents, or technical issues
  • respond to lawful requests, court processes, regulator enquiries, reporting obligations or record-keeping obligations

7.4 Business changes

If JtA undergoes a restructure, sale, merger, or similar transaction, information may be disclosed as part of that process, subject to applicable laws.

8) Overseas processing

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure information is handled securely and consistently with this policy.

9) Retention, deletion and real-world limits

9.1 How long we keep information

We keep information, whether held digitally, physically or in offline records, only as long as needed for the purposes in this policy, including service delivery, support, security, integrity, compliance, legal and regulatory obligations, professional obligations, transaction records, dispute resolution, enforcement, audit, risk management, and training and improvement use.

Where laws, regulations, professional standards, licence conditions, regulator guidance or transaction requirements require or authorise us to collect or keep records, we may retain those records for the minimum period required or authorised by the relevant requirement. Some compliance regimes require records to be kept for extended periods, which may be seven years or another period depending on the obligation, the type of record and when the retention period starts.

Retention periods may vary depending on:

  • the type of information,
  • why it was collected,
  • legal, regulatory, professional, audit and compliance requirements,
  • security and fraud prevention needs, and
  • technical constraints (for example backups and logs).

9.2 What deletion usually means

When you delete your account or request deletion, deletion typically means removing or de-identifying information from active systems where reasonable and lawful. It does not necessarily require destruction of physical files, archived records or compliance records that we are required or authorised to keep.

However, deletion may not be immediate or absolute because:

  • copies may remain for a period in backups, archived systems, and security logs
  • some records, including Compliance information, may be retained where required or authorised for legal, regulatory, professional, licensing, reporting, compliance, dispute, fraud-prevention, safety, risk-management, trust-account, transaction or audit reasons
  • information may exist within third-party systems involved in providing the Services, and deletion may depend on their capabilities and timeframes
  • information may have been included in technical logs or downstream API processing where full recall is not always possible

We aim to act in good faith and take reasonable steps to honour deletion requests within these limits.

9.3 Account restrictions, bans and enforcement retention

If an account, user, device, email address, phone number, IP address, payment method, identity marker or other identifier is restricted, suspended, blocked or banned, we may retain information reasonably necessary to maintain and enforce that restriction.

This may include records needed to identify the user or activity, prevent re-registration or circumvention, protect the Services and other users, investigate misuse, spam, fraud, abuse, security incidents or unlawful activity, respond to disputes, preserve evidence, and meet legal, regulatory, professional, insurance, audit or compliance obligations.

In these circumstances, a deletion or de-identification request may not result in complete deletion of all related records. Where practical, we may limit retained information to what is reasonably necessary for the relevant protection, enforcement, compliance or dispute-management purpose.

10) Forums and public contributions

10.1 Public contributions may remain after account deletion

If you publish content through the Services — such as forum posts, replies, comments, reviews, or other public contributions — that content may remain visible even after you delete your account. This is because public contributions can form part of ongoing discussions and community records.

10.2 Anonymisation and removal requests

Where practical, we may:

  • anonymise public contributions (for example displaying “Deleted User”), and/or
  • remove links to your profile.

We do not guarantee removal of public contributions as part of account deletion.

If you want a specific post reviewed or removed, contact us via the JtAi “Ask us anything” chat and include a link (or enough detail for us to locate the content). We may remove content where:

  • it contains personal information that should not be public,
  • it breaches our platform rules or safety expectations,
  • we are required or authorised by law to remove it, or
  • removal is technically feasible and reasonable.

11) Security

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, monitoring, logging, staff training, and encryption where appropriate.

No method of transmission or storage is 100% secure. If you believe your information has been compromised, contact us via the JtAi “Ask us anything” chat (start with Security concern:).

12) Cookies and tracking

We may use cookies and similar technologies to:

  • keep the Services functioning properly
  • remember preferences
  • measure performance and improve user experience
  • support security and fraud prevention

You can usually control cookies through your browser settings. Blocking some cookies may affect the Services’ function.

13) Your choices and requests (access, correction, deletion)

You can request:

  • access to personal information we hold about you
  • correction of inaccurate, out-of-date, or incomplete personal information
  • deletion or de-identification (where reasonable and lawful, and subject to any legal, regulatory, professional, transaction or record-keeping obligations)
  • review/removal of specific public content (where reasonable)
  • reasonable exclusion of specific content from internal training and improvement use (subject to limits)

Deletion, de-identification or exclusion requests do not override our need to retain limited information where reasonably necessary for security, fraud prevention, abuse prevention, ban enforcement, platform integrity, legal, regulatory, professional, transaction, audit, insurance, dispute-management or compliance purposes.

How to make a request: Use the JtAi “Ask us anything” chat and start with Privacy request:, or use our Contact page if chat is unavailable or you prefer not to use chat. We may ask for enough information to verify your identity and locate the relevant records. If you prefer not to provide contact details, you can still make a request, but it may limit how we can respond.

14) Children

The Services are generally intended for a broad audience. If we become aware we have collected personal information from a child in a way that requires parent/guardian involvement under applicable law, we will take reasonable steps to address it, including deleting or de-identifying information where appropriate and lawful.

15) Changes to this policy

We may update this policy from time to time.

  • Minor operational changes may occur as the Services evolve.
  • If a change is material (meaning it significantly affects how we handle personal information), we will update the “Last updated” date and may provide an on-site notice.

16) Complaints

If you have a privacy concern or complaint, contact us via the JtAi “Ask us anything” chat and start with Privacy complaint:, or use our Contact page if chat is unavailable or you prefer not to use chat. We aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

17) Optional prompts you can ask JtAi about this policy

  • “What information do you collect about me?”
  • “How long do you keep chat logs?”
  • “How do I request deletion?”
  • “Do you share my data with third parties?”
  • “Will my forum posts remain if I delete my account?”
  • “Why might some information be retained if an account is banned?”
  • “What should I avoid sharing in chat?”
  • “Can you exclude a specific message from training/improvement use?”