This policy explains how JtA® (Join the Adventure®) collects, uses, stores and shares information, including through JtAi (JtA intelligence: our mix of AI tools and human intelligence, together the JtAi Team).
This policy applies to jta.global and all JtA-operated digital properties and channels, including (without limitation) any other websites, pages, landing pages, forms, forums, community areas, memberships, integrations, and digital services we operate or control (together, the Services).
Important scope note
Why does our policy focus on principles, not a list of every tool?
The Services are rapidly evolving. Tools, integrations and service providers may change over time. This policy describes our principles, categories of information, purposes, safeguards and limits, rather than listing every individual system integration.
1) Key definitions
- JtA / we / us / our: Join the Adventure and the entities operating the Services.
- You / user: any person using the Services.
- Personal information: information about an identified individual, or an individual who is reasonably identifiable.
- JtAi: JtA intelligence — a combination of AI systems and authorised people (the JtAi Team) used to support and operate the Services.
- Service providers (processors): third parties we use to help operate the Services (for example hosting, analytics, communications, automation, databases, security, and AI processing providers).
- Public contributions: content you publish through the Services that may be visible to others (for example forum posts, replies, comments, listings, reviews).
- Training and improvement use: using information (including content and metadata) to improve the Services, JtAi, internal workflows, safety systems, and the capability of the JtAi Team.
2) How to contact us (privacy, data, complaints)
JtA handles privacy and data enquiries through the JtAi “Ask us anything” chat on the relevant JtA website.
To help route your message quickly, start with one of:
- Privacy request: (access / correction / deletion / exclusion request)
- Privacy complaint:
- Security concern:
- Forum/content removal request:
If the chat is unavailable, use any on-site contact method provided within the Services (for example a contact form) and include the same prefix above.
We may ask for enough information to verify your identity and locate the relevant records.
3) Plain-English summary
- We collect and use information to operate the Services, respond to enquiries, provide support, improve performance, and keep systems secure.
- JtAi may process information that flows through the Services to help deliver these functions.
- Content that flows through the Services may also be used to train and improve our systems and the JtAi Team (subject to safeguards and limits).
- Multi-provider API systems and emerging technologies carry risks. No method of transmission or storage is 100% secure.
- Deletion usually means removal from active systems, but some information may persist for a period in backups, logs, and third-party systems.
4) What information we collect
We may collect the following categories of information.
4.1 Information you provide
- details you submit through chat, forms, forums, or other interactions (for example name, phone number, email address if you choose to provide it, message content)
- account/profile details (where accounts are offered)
- content you upload or publish (for example text, images, attachments, forum posts)
- preferences you set (for example notification or display settings)
4.2 Information collected automatically
- device and browser information (device type, operating system, browser version)
- IP address and approximate location (derived from IP)
- pages visited, links clicked, referrers, timestamps, session information
- cookie and similar technology data (see section 13)
4.3 Information generated by system operation
- chat transcripts and conversation metadata (for example timestamps, technical routing, delivery status)
- moderation and safety signals (for example spam detection, abuse patterns)
- audit, security, and error logs (for troubleshooting and protection)
- operational records (for example workflow runs, integration status, performance metrics)
4.4 Sensitive information
Please do not share sensitive information via general chat or forms (for example passwords, one-time codes, banking details, government identifiers, health information, or highly sensitive personal details) unless we specifically request it for a lawful purpose and provide a secure method.
5) How we use information (purposes)
We use information for purposes including:
- Service delivery: operating the Services and providing what you request
- Support and follow-up: responding to enquiries and assisting users
- JtAi functionality: helping JtAi answer questions, route requests, and improve consistency
- Training and improvement use: improving our systems, workflows, knowledge base, safety controls, and the capability of the JtAi Team (see section 6.6)
- Quality and improvement: testing, analytics, and improving content and performance
- Security and integrity: protecting users and systems, preventing fraud, spam and misuse
- Compliance and enforcement: meeting legal obligations, resolving disputes, enforcing platform rules, maintaining records where required
6) JtAi: AI + human intelligence
6.1 What JtAi is
JtAi is a blend of AI systems and authorised people. It may help with answering questions, summarising content, routing enquiries, supporting community/forums, and improving service quality.
6.2 What JtAi can access and process
Because JtAi is integrated into the Services, it may process information that flows through JtA systems, including information you submit via chat, forms, or forums, and information generated as part of operating the Services (for example relevant site content, system events, and support records).
Capability vs routine access: JtAi is designed for purpose-based processing (for example to respond to your request, troubleshoot an issue, improve service quality, or protect the Services). This does not mean we actively review everything a user does.
6.3 Human review
Authorised members of the JtAi Team may review chats, content, and logs where reasonably necessary for:
- customer support and follow-up
- quality assurance and process improvement
- moderation, safety, and abuse prevention
- troubleshooting, incident response, and audits
6.4 Accuracy and reliance
AI-generated outputs can be incorrect, incomplete, or out of date. JtAi is designed to assist, but you should verify important decisions (especially legal, financial, building, safety, or time-critical matters).
6.5 What you should not share
Do not share passwords, one-time codes, banking details, or highly sensitive personal information through general chat or forum content.
6.6 Training and improvement use (systems and team)
To help the Services improve over time, we may use content that flows through the Services (including chat messages, form submissions, forum content, and support interactions), as well as related metadata, to:
- improve JtAi responses, routing and consistency,
- develop and refine internal workflows, guidelines and knowledge,
- train and coach members of the JtAi Team,
- improve safety, moderation, and fraud/abuse prevention, and
- test and evaluate new features.
Where practical, we aim to use de-identified or aggregated information for these purposes. However, depending on the content and systems involved, de-identification may not always be possible.
Some processing may occur within third-party service providers we use to operate the Services (including AI processing providers). We take reasonable steps to engage providers on terms that require secure handling and limit use to authorised purposes.
Your choice: If you do not want your personal information used for training and improvement use, please avoid including personal or sensitive details in your submissions. You may also make a Privacy request via the JtAi chat to ask whether we can reasonably exclude specific content from internal training and improvement use, noting there may be legal, security, and technical limits.
7) Sharing information (including third parties)
7.1 Service providers and integrations
We may share information with service providers who help operate the Services (for example cloud hosting, analytics, automation platforms, communications tools, security services, databases, and AI processing providers).
We take reasonable steps to ensure providers are engaged on terms requiring them to:
- handle information securely,
- use it only for authorised purposes, and
- limit access to what is necessary.
7.2 Internal sharing
Information may be shared internally across JtA teams and systems where needed to deliver the Services, provide support, and maintain security and integrity.
7.3 Legal, safety and enforcement
We may disclose information where required or authorised by law, or where reasonably necessary to:
- protect the rights, property, or safety of users, JtA, or others
- detect, prevent, or address fraud, misuse, spam, security incidents, or technical issues
- respond to lawful requests, court processes, or regulator enquiries
7.4 Business changes
If JtA undergoes a restructure, sale, merger, or similar transaction, information may be disclosed as part of that process, subject to applicable laws.
8) Overseas processing
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure information is handled securely and consistently with this policy.
9) Retention, deletion and real-world limits
9.1 How long we keep information
We keep information only as long as needed for the purposes in this policy, including service delivery, support, security, integrity, compliance, dispute resolution, enforcement, and training and improvement use.
Retention periods may vary depending on:
- the type of information,
- why it was collected,
- legal and compliance requirements,
- security and fraud prevention needs, and
- technical constraints (for example backups and logs).
9.2 What deletion usually means
When you delete your account or request deletion, deletion typically means removing or de-identifying information from active systems.
However, deletion may not be immediate or absolute because:
- copies may remain for a period in backups, archived systems, and security logs
- some records may be retained where required or authorised for legal, compliance, dispute, fraud-prevention, safety, or audit reasons
- information may exist within third-party systems involved in providing the Services, and deletion may depend on their capabilities and timeframes
- information may have been included in technical logs or downstream API processing where full recall is not always possible
We aim to act in good faith and take reasonable steps to honour deletion requests within these limits.
9.3 Account restrictions and enforcement retention
If an account is restricted, suspended, or blocked (for example due to suspected misuse, spam, fraud, or safety concerns), we may retain relevant information for platform integrity, security investigations, dispute handling, and compliance purposes.
10) Forums and public contributions
10.1 Public contributions may remain after account deletion
If you publish content through the Services — such as forum posts, replies, comments, reviews, or other public contributions — that content may remain visible even after you delete your account. This is because public contributions can form part of ongoing discussions and community records.
10.2 Anonymisation and removal requests
Where practical, we may:
- anonymise public contributions (for example displaying “Deleted User”), and/or
- remove links to your profile.
We do not guarantee removal of public contributions as part of account deletion.
If you want a specific post reviewed or removed, contact us via the JtAi “Ask us anything” chat and include a link (or enough detail for us to locate the content). We may remove content where:
- it contains personal information that should not be public,
- it breaches our platform rules or safety expectations,
- we are required or authorised by law to remove it, or
- removal is technically feasible and reasonable.
11) Security
We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, monitoring, logging, staff training, and encryption where appropriate.
No method of transmission or storage is 100% secure. If you believe your information has been compromised, contact us via the JtAi “Ask us anything” chat (start with Security concern:).
12) Cookies and tracking
We may use cookies and similar technologies to:
- keep the Services functioning properly
- remember preferences
- measure performance and improve user experience
- support security and fraud prevention
You can usually control cookies through your browser settings. Blocking some cookies may affect the Services’ function.
13) Your choices and requests (access, correction, deletion)
You can request:
- access to personal information we hold about you
- correction of inaccurate, out-of-date, or incomplete personal information
- deletion or de-identification (where reasonable and lawful)
- review/removal of specific public content (where reasonable)
- reasonable exclusion of specific content from internal training and improvement use (subject to limits)
How to make a request: Use the JtAi “Ask us anything” chat and start with Privacy request:. We may ask for enough information to verify your identity and locate the relevant records. If you prefer not to provide contact details, you can still make a request, but it may limit how we can respond.
14) Children
The Services are generally intended for a broad audience. If we become aware we have collected personal information from a child in a way that requires parent/guardian involvement under applicable law, we will take reasonable steps to address it, including deleting or de-identifying information where appropriate and lawful.
15) Changes to this policy
We may update this policy from time to time.
- Minor operational changes may occur as the Services evolve.
- If a change is material (meaning it significantly affects how we handle personal information), we will update the “Last updated” date and may provide an on-site notice.
16) Complaints
If you have a privacy concern or complaint, contact us via the JtAi “Ask us anything” chat and start with Privacy complaint:. We aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
17) Optional prompts you can ask JtAi about this policy
- “What information do you collect about me?”
- “How long do you keep chat logs?”
- “How do I request deletion?”
- “Do you share my data with third parties?”
- “Will my forum posts remain if I delete my account?”
- “What should I avoid sharing in chat?”
- “Can you exclude a specific message from training/improvement use?”